A floorwalker is a senior employee in a large store (usually a department store) who supervises sales staff, in addition to directing and assisting customers and resolving complaints and returns.
Until the early twentieth century, when formal training came into vogue, the floorwalker would often be responsible for training new sales staff.
[1] Gamages was another department store in which floorwalkers were used.
[2] In the late twentieth century, the use of floorwalkers declined, owing to the introduction of self-service.
However, in recent years, the concept of the floorwalker has returned to several department stores, including Macy's, Showfields and Nordstrom.