On the Isle of Wight, a train accident on the Island Line means that the main hospital, St. James's, is completely full and unable to take in any more patients.

A smaller and older hospital, Mercy Falls, is being closed down, but some of the patients, including the children's ward, need to remain at the site until there is availability elsewhere.

One of the children, Maggie, an orphan suffering from severe cystic fibrosis, tells the night nurse, Susan, that "she" is coming, unnerving her.

Maggie explains to Amy that there is a girl called Charlotte who lives in the abandoned ward upstairs.

Roy, the operations manager, explains to Amy that Charlotte is an urban legend that has been seen by several children over the past two decades.

Back at Mercy Falls, the children watch Sleeping Beauty and Maggie says that true love's kiss has special power.

Later, Roy is killed by Charlotte after she causes him to have a major nose bleed then violently forces him backward through a window.

Charlotte begins to appear in front of a metal door shown as a grey tall figure with braces on her legs.

Robert shows Amy a file he found which proves that "Mandy" is the child's name and "Charlotte" is in fact, the obsessed nurse.

An elderly patient notices Maggie's smiling ghost sitting on Amy's bedside - staying close to what she loved best in life.

[3] Lightning Media released the film in July 2010 via DVD, Video on Demand and Digital Download.