[6][7] Freshworks was founded in 2010 by former Zoho employees Girish Mathrubootham and Shan Krishnasamy in Chennai, India, as Freshdesk.

[4] The company focuses on developing cloud-based customer service software and has undergone multiple rounds of funding from investors such as Accel, Tiger Global Management, and Sequoia Capital.

This change was part of their strategy to become a multi-product company and avoid limiting their brand to just helpdesk solutions.

[13] In 2018, the company achieved annual recurring revenue of over $100 million and launched a product suite called Freshworks 360.

Also in May, Mathrubootham transitioned to the role of executive chairman, with Dennis Woodside succeeding him as CEO.