Front office

The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments.

[4] The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions.

[6] The employees who work in the lobby of the hotel are also part of the front office as they get in touch with customers directly.

There are different parts in the front office of a hotel, which included reception, providing services when customers asked, mailing information, concierge and employees who manage with money.

As this is the most important role in the front office, employees generally receive the highest salary compared to staff in the same position in other industries.