[2] Eventually she became the executive vice president of the consumer markets division, the largest business unit, responsible for $26 billion in residential long-distance service.

She assumed the role of president and CEO of the American Red Cross on June 23, 2008,[2] replacing Mark W. Everson, a former IRS commissioner and becoming the seventh chief in seven years.

[4] In June she joined a delegation of 30 community leaders organized by the United States Agency for International Development to visit China and those affected by the 2008 Sichuan earthquake.

Her accomplishments include eliminating a $209 million annual operating deficit, launching resiliency programs for military families, and implementing cutting-edge digital disaster information systems.

[9] Other notable guest speakers during the virtual ceremony included Reddit co-founder and Commencement speaker Alexis Ohanian; philanthropist and former New York City Mayor, Michael Bloomberg; Anthony Fauci, director of the National Institute of Allergy and Infectious Diseases and later leading member of the White House Coronavirus Task Force; and senior class president Pavan Patel.