Inside are many of Boston University's administrative offices, a nine-restaurant food court, two bank branches, several auditoriums and other open space, as well as the BU Scarlet Safewalk service.

As the community center of Boston University, it provides cultural, social, and recreational programs that supplement regular classroom education.

The facilities of the George Sherman Union are reserved for the exclusive use of students, faculty, staff, and alumni of Boston University.

[3] The East Campus Boiler Plant, which heats and cools the GSU was converted from oil to natural gas, reducing the University's carbon footprint by 3%.

More wireless access points were added, as well as compost and recycling receptacles to encourage the university's dedication to become more green.