[3] GRTC primarily serves the independent city of Richmond and a very small portion of the adjacent counties of Henrico, Hanover, and Chesterfield with a fleet of over 157 diesel-powered and CNG-powered transit buses operating approximately 45 routes.

GRTC uses government-funded equipment and resources principally provided by the Federal Transit Administration (FTA), Virginia Department of Rail and Public Transportation (VDRPT), and local funds.

Running 7.6 miles from Rocketts Landing to Willow Lawn, it offers high-capacity service along Broad and Main Streets and has earned a Bronze Standard BRT rating from the Institute for Transportation and Development Policy (ITDP).

In 2023, GRTC approved plans for a second BRT line, the North-South Pulse, which will extend 12 miles from Henrico County to Southside Plaza and Midlothian Turnpike, with construction set to begin in 2029.

The GRTC Pulse has been recognized with a Bronze Standard BRT rating by the Institute for Transportation and Development Policy (ITDP), highlighting its quality and efficiency.

The GRTC Pulse, Richmond's Bus Rapid Transit (BRT) system, is undergoing significant expansion to meet increasing demand for public transportation across the region.

To accommodate these larger buses, GRTC plans to modify the existing stations by removing the brick knee wall bordering the platform, ensuring all three bus doors can be utilized.

As demand for transit along West Broad Street continues to rise, GRTC, in collaboration with Henrico County, is planning a four-mile extension of the Pulse line.

This extension will expand the service from Willow Lawn to Parham Road, adding eight new stations and additional dedicated bus lanes.

The North-South Pulse project aims to introduce 12 miles of high-capacity rapid transit, connecting northern and southern parts of the Richmond region via downtown.

Studies on this Bus Rapid Transit (BRT) corridor began in 2022, and by October 2023, the GRTC Board of Directors approved the recommended route.

GRTC itself has about 500 employees including bus operators, repair shop mechanics, customer service, support, and other administrative staff.