[4] The clip shows Karen Klein, who works for the Greece Central School District as a bus monitor, falling victim to hateful comments.

The students repeatedly berate Klein, calling her "fat", "ugly", "poor", "stupid", and after she takes her glasses off, a "troll".

They verbally abuse her for the duration of the over ten-minute clip, mocking and taunting her (even going so far as to sarcastically sexually harass her), also threatening to urinate on the door of her home.

"[5] Klein refuses to insult the boys back, trying to admonish them within the first minute: "Unless you have something nice to say, don't say anything at all", but this is rejected with a harsh response of: "How about you shut the fuck up?"

Salon referred to it as "YouTube's most evil bullying video",[5] and a collection was taken up to send the victim on vacation which has raised over $700,000 (as of May 2013).