[3] Paper day, monthly, and yearly passes were phased out beginning in April 2021,[4][11] and were completely discontinued by July 1, 2021.

[12][13][14] The HOLO card uses a fare-capping system, similar to the Hop Fastpass card used in Portland, Oregon, where users are not charged for additional fares after paying an amount equal to the cost of a day pass over the course of a single day, or after paying an amount equal to the cost of a monthly pass over a single month.

[6][11][15] The card also includes a transfer function where users who board multiple buses or trains within a 2+1⁄2 hour window are not charged an additional fare regardless of whether or not they have reached a daily or monthly cap amount.

[16] The standard HOLO design features a blue and white background with a geometric pattern, reminiscent of motifs seen on aloha shirts worn by TheBus operators.

The limited-edition cards featured background patterns resembling the manu-o-Kū and were initially available at four restaurant locations along phase 1 of the rail line.