[6] In a 2017 interview with the Capitol Forum, CEO Gavin Southwell dismissed the suggestion that HII is responsible for the conduct of its call centers, stating: "They’re privately-owned, so they kind of are what they are.”[7] The company was initially run by Health Plan Intermediaries, LLC., which was owned by Naylor Group Partners, LLC.
[12] HII currently has a D− rating with the Better Business Bureau due, in part, to the company's failure "to resolve underlying cause(s) of a pattern of complaints.
[20] Agile's website details prices for various private health insurance plans and allows consumers to apply for coverage online.
The company is headquartered in Mountain View, CA and the current SVP and Head of Business Operations is Shaun Greene.
[22] In December, 2018, the firm reached a settlement that resulted in no fines, penalties, or findings of wrongdoing with regulators in 43 states over its marketing practices.
The policies were issued through Simple Health, a company closed by Federal regulators in November 2018 and terminated by HII at the same time; the lawsuit alleges that Simple Health had in fact been funded by HII despite the scrutiny received by the company from insurance departments in 43 states and the FTC.