[3] In February 2006, the Council of Australian Governments (COAG) signed a Heads of Agreement to establish the National Health Call Centre Network (NHCCN).

[5] Since March 2020, Healthidrect has been operating the National Coronavirus Helpline (NCH) providing telephone advice to the public.

[6] Healthdirect Australia's services include a helpline available 24 hours a day,[7]an after-hours general practitioner (GP) helpline,[8][9] the healthdirect website (which provides free health information),[10][11] an app for mobile devices,[12][13] and a Symptom Checker (a guided, online self-triage tool allowing visitors to initiate their health enquiry online).

[14] [15] The Pregnancy, Birth and Baby service includes a telephone helpline and a website, providing support to families of children aged up to 5 years.

[22] [23] [24] In September 2019, healthdirect and The George Institute for Global Health launched a free online Risk Checker, an online evaluation tool to help Australian consumers check their risk of developing heart disease, diabetes or kidney disease.