The company is operated by Hotels.com LP, a limited partnership subsidiary located in Dallas, Texas, in the United States.

[6] In May 2007, Hotels.com was subject to a class action complaint (Smith v. Hotels.com L.P., California Superior Court, Alameda County, Case No.

It was agreed that the company would provide suitable accessibility information about hotels sold on its website.

[13] Information includes notable price changes and comparisons between destinations, hotel types, and other price-related analyses for the previous six months.

[14] The Hotel Price Index is published both digitally and in print, and is aimed at journalists, the media, and hoteliers as part of its public relations.

[18] In 2014, the site introduced the character "Captain Obvious" who is portrayed by actor Brandon Moynihan.

[20] Moynihan said in an interview "Hotels.com has a great self awareness and they're not afraid to push the envelope with the crazy stuff I get to do as Captain Obvious".

[27] In December 2020, Hotels.com signed a partnership with the National Basketball Association, and it was named as the Official Travel Partner of the NBA.