The hotel has a multi-level conference center which includes a 25,000-square-foot (2,300 m2) ballroom, and 85,000 square feet (7,900 m2) of meeting space.

The conference center has been home to such events as the 40th, 49th, 58th, 70th and 80th World Science Fiction Conventions in 1982, 1991, 2000, 2012, and 2022 respectively.

Other amenities include a fitness center, a game area, two full-service restaurants, and a bar.

Rooms facing east may be able to see Lake Michigan, but the view is obstructed by both Columbus Plaza and Three Illinois Center.

Rooms facing south may be able to see other areas of The Loop, but may be obstructed by the Park Millennium Condominiums or Illinois Center.