ING in Australia holds an Australian banking licence as a foreign subsidiary company.

[9] Vaughn Richtor returned as CEO 2012 while remaining to oversee management in Asia for ING Group.

This provides greater flexibility and efficiency for developing new products and services, and the new virtualization technology will also improve redundancy measures and customer experience.

[21] Prior to being appointed CEO, Melanie Evans led the Retail Banking unit having joined ING in March 2017.

[23] In March 2001 the bank signed a lease on several floors of the 14-storey office building at 140 Sussex Street, Sydney; subsequent growth led to the bank taking on additional floors over the next five years, culminating in ING leasing the entire building from 2007.

In July 2002 a second office was opened in Tuggerah, approximately 100 km north of Sydney on the Central Coast of New South Wales; the building was shared with ING Australia.

In February 2017 ING's headquarters, along with 1,000+ staff members, were relocated to 60 Margaret Street Sydney, where the bank signed a lease over seven floors of the 36-storey tower.

[25] The Australian government's Financial Claims Scheme guarantees deposits up to AU$250,000 per depositor per authorised deposit-taking institution (ADI).

[27][28] ATMs are free to use throughout Australia and overseas where they pay no ING international transaction fees, as long as they deposit $1,000 or more each month and from March 2018 and make 5 or more card purchases.