[2] Intelcom then secured an investment from the Business Development Bank of Canada and the Caisse de dépôt et placement du Québec.

The company, subcontracted by Amazon.ca to deliver Amazon Prime packages, was featured in a November 2017 segment on Radio Canada's consumer program, La Facture, which highlighted delivery issues.

[9][10] The following month, Radio Canada wrote about Christmas gift thieves and featured Intelcom Express delivery problems in condominiums.

In response, Intelcom stated confidence in the quality of their services, citing internal performance indicators that showed they were meeting delivery requirements in Yellowknife.

[12] Diane Crocker, writing for Halifax-based PNI Atlantic News, noted widespread issues with Amazon deliveries since Intelcom began handling them in the area.

"[14] In 2023, Steven Laperrière, general manager of disability rights advocacy group Regroupement des activistes pour l'inclusion au Québec (RAPLIQ), accused Intelcom of discriminatory practices due to their inability to accommodate special requests from customers with disabilities, stating it was grounds for discrimination under the Quebec Human Rights Commission.