In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.

In addition to its software, the company provided add-on professional services, support, and education for its product line.

PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features.

[9][10] In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions.

[20] In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students.

[22] The company was recognized as a "market leader" by industry analyst firms such as Datamonitor,[23] Frost & Sullivan,[24] and Gartner.