Ford was educated at Tonbridge School in Kent before going to Durham University to study Combined Social Sciences.
[4] He played four matches in the 1997 Benson & Hedges Cup for British Universities.
[4] Ford worked at Accenture for eight years focussing on business clients in the telecommunications and utilities industries before moving to British Telecom (BT) as Director Customer Experience and Operations in 2008.
[2][5] He moved to become the chief executive officer of Plusnet in 2010 before returning to BT as managing director of IT Services in November 2013.
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