[6] CBS 6 News pointed out that the city's response was delayed by roughly 2 years, but a Department of Public Utilities spokesperson said that they weren't presented with the findings until August 2024.

[19] Additionally, the state used to fund a water-testing program for the springs, but that was defunded, and the city was unable or unwilling to test the water themselves and incur the related costs.

[29] Director of Henrico Public Utilities Bentley Chan said that the idea of moving the entire county to its own system, not just the West End, had been considered for years.

[13] At 7:09 am, the water plant superintendent sent a text stating that the generators were on, the surrounding counties had been notified, and that additional time would be needed to assess the situation and respond to it.

[36] Chesterfield County reported that its Utilities Department was notified at approximately 7am on Monday, January 6 of the situation and asked to limit water usage from the city.

[31] At around 3:00 pm, as Avula and his team became more aware of the situation, he sent a text to a state health official to ask for assistance with mass communication specifically to the restaurant community.

[44] Additionally, optimism among officials regarding their ability to return the plant to operational status, along with not immediately grasping the magnitude of the problem, led to a slowness in communicating water issues to residents, although the city began receiving calls and emails around 3pm.

[35] At 12:33 pm, the city announced that water production had been restored,[35][2] but that it would be several hours before pressure returned to normal levels,[35] and that the boil-water advisory would remain in effect.

[41] Initially, engineers employed by the city believed that the malfunction would not cause significant delays, but further analysis revealed the presence of a more complex issue, requiring additional time and resources.

Additionally, residents along South Laburnum Avenue near Nine Mile Road, in the Central Gardens community, and in the Glen Lea area reported having low or full water pressure.

Henrico Public Utilities Director Bentley Chan said that the city was supplying 6 million gallons of water per day to the county, which is about half of its normal rate.

At 9:27 am, an article was published by NBC 12 describing how a water main break closed part of westbound Monument Avenue at the intersection with Bremo Road.

[58] On Saturday, January 11, officials from all the affected counties announced an end to the boil-water advisory due to testing showing clean results on all VDH-regulated indicators.

[15] Richmond's public housing authority said that residents at its Creighton, Fairfield, Gilpin, Hillside, Mosby, and Whitcomb Court developments were able to receive bottled water at their communities' respective maintenance shops.

[23] CBS 6 reported that the bottled water distribution at Tucker High School was 30 minutes late on January 9, and that the resources were limited; the first truck was almost empty by 9 am.

[81] The school board in Henrico County canceled its meeting, scheduled to take place at the New Bridge Learning Center on Thursday, January 9 at 3 pm.

[87] The district also announced that difficulties from the water crisis, along with issues with a new payroll system and human error, had let to taxes being over-withheld on about 1300 employees' paychecks.

Meals were handed out in a drive-through format and included shelf stable or ready-to-eat foods to cover two breakfasts, lunches, and dinners for one child or teenager.

[10] Bingham expressed on January 8 that she was unwilling to point to faulty equipment as part of the cause of the failure, given her lack of information, but that she did wish to continue investing in aging infrastructure.

[94] Youngkin, whose Executive Mansion relies on city water, spoke with House and Senate leadership to call for an after-action report to examine the failure; he said that lawmakers should prioritize fixing the issue.

The city was given 30 days from the notice to provide the ODW with necessary information and could face fines and administrative orders for failing to return the water system to compliance in a timely manner.

Jason Hoff, a specialist in water infrastructure for the firm, told City Council that he expected the issues identified would be multi-faceted, based on experiences in other, similar, situations.

[26] Large parts of the water main on Staples Mill Road are to be replaced by the Henrico Department of Public Utilities after a planning period in the preceding summer because of the pipe's age and the amount of repairs that had been completed in the past 18 months.

County supervisors expressed their belief that the city intentionally delayed its communications, but it was unclear this was because they believed that things would all turn out all right or because they wanted to mask the seriousness of the situation.

[24] Mayor Avula said that, while he appreciated the work of April Bingham, director of the Richmond Department of Public Utilities, he wanted to ensure that the city was employing the correct personnel for the job.

[34] On January 15, Bingham announced her resignation after wide scrutiny of her work and the long-term issues at the plant; she had previously placed sole blame for the crisis on the snowstorm.

[104] In a City Council meeting on Wednesday, January 22, he introduced himself and expressed that the issues involved would be most likely attributable to the DPU's previous failure to build stronger emergency planning systems.

Commissioners requested a meeting with DPU Deputy Director Whitehurst, which became contentious; the city attorney had to step in multiple times to remind Commission members that he had appeared as a courtesy and to recommend that they keep their questions high-level until the release of the two reports.

[108] Avula announced that city leaders would be reactivating a relief fund from the COVID-19 pandemic in order to raise money to assist individuals and small businesses that had suffered financially from the crisis.

Their report found that the Hanover DPU followed correct emergency protocols, but that larger issues not caused or changeable by the county led to the length of the water crisis.