John Seddon is a British occupational psychologist and author specializing in organizational change within the service industry.
An opinion piece on the detrimental effects of inspection regimes prompted discussion on the Local Government Chronicle (LGC) website with David Walker, Managing Director, Communications & Reporting, at the Audit Commission.
Hon Iain Duncan Smith and Lord Freud, the ministers responsible for Welfare Reform, to "halt the current programme of reorganization associated with the Single Universal Credit and embark on a better course".
He says the weakness in the proposals for online and call center delivery of the new Single Universal Credit is the "continuing unquestioning faith in economies of scale".
The petition calls for Iain Duncan Smith to rethink the centralized IT-dominated service design of Universal Credit.