The company's 1,400 agents market individual life, annuity, and group products through agencies located in 48 US states and the District of Columbia.

[6] In June 2019, two firms filed a class-action lawsuit against Kansas City Life Insurance alleging the company “systematically overcharged” customers without permission.

KC Life rejected the claim because the insured was fired from his job because he was, "so addicted to Fentanyl that he injects himself at work.

"[8] On Thursday September 21, 2023, a Jackson County, Missouri jury returned a verdict in favor of a class of 535 Kansas City Life Insurance Company policyholdersafter less than three hours of deliberations.

“Three courts have found that Kansas City Life has breached its policies and three juries have awarded damages of over $35 million,” Patrick Stueve, lead trial counsel for the policyholders.