[5] In December 2017, the TMO board decided that it could no longer guarantee that it could deliver services to a standard that residents should expect and fulfil all its duties contained in its contract with the council (known as the modular management agreement or MMA).

The board decided that it would be in the best interests of all residents that the services which the TMO provided were handed back to the council while it carries out a consultation about the future management of its housing stock.

[6] Since the day-to-day activities of the organization ended, the membership criteria have changed slightly, notably allowing any former resident of Grenfell Tower who lost their home due to the fire to be a member, regardless of their current tenancy status.

A blog entry posted on 20 November 2016[14] described KCTMO as "an evil, unprincipled, mini-mafia" and predicted that only a "catastrophic event" leading to "serious loss of life" such as "a serious fire in a tower block" would result in change.

[17] In August 2017, it was announced that KCTMO would no longer manage the Lancaster West Estate containing Grenfell Tower, which would come under direct council control.

[18] In September 2017 Kensington and Chelsea councillors voted unanimously to end the contract with KCTMO, stating that the firm "no longer has the trust of residents in the borough".