[8] Medical staff boarded the plane at Auckland Airport and treated the wounded, tending to 50 people, with reports of cuts and bruises, head and neck injuries, and broken bones.

[14] A passenger reported a pilot told them after landing that the instruments in the cockpit went blank when the plane fell, then came back online a few seconds later.

The activation of this switch would have slowly moved the seat forward into the control yoke, resulting in the nose down attitude, disengaging the autopilot, according to US industry officials.

[19] Boeing responded to the incident by stating "We are working to gather more information about the flight and will provide any support needed by our customers".

[20] LATAM Airlines apologized for the incident, stating, "We regret the inconvenience and injury this situation may have caused its passengers, and reiterates its commitment to safety as a priority within the framework of its operational standards".

[21] The Federal Aviation Administration (FAA) responded to the incident in an undisclosed message, and in return Boeing released a statement regarding the flight, quoting "Based on the FAA audit, our quality stand downs and the recent expert panel report, we continue to implement immediate changes and develop a comprehensive action plan to strengthen safety and quality, and build the confidence of our customers and their passengers".