Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture.

Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.

[3] In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions.

[citation needed] In 2009, released initial Cloud software offering Lagan OnDemand with customers that include: Bermuda;[5] Cobb County, GA,[6] and Pasadena, CA.

[12] Lagan was acquired by KANA Software in October 2010 and remains focused on the public sector.