[3][4][5] In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.

[11][12][13] In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook.

[17][18] ChatBot constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.

[19][20][21] In 2020, the number of ChatBot clients reached 1,000, including[22] UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM.

[23][24] ChatBot supports multiple non-profit organizations,[25] including: European Mentoring and Coaching Council,[26] Musculoskeletal Australia,[27] Operation Kindness[28] and Tinnitus UK.