According to the organization's 2021-2026 Strategic Plan, since 2007, Living Goods has been working to close the gap between CHWs' potential to improve and save lives and the challenges they regularly face, including insufficient training, supervision, and access to medicines; reliance on antiquated and inefficient paper-based tools; and systems that treat them as unpaid volunteers, rather than as trusted members of a health care delivery system.

[citation needed] The company embraced and codified the DESC approach, through which CHWs are: Digitally enabled, Equipped, Supervised, and Compensated.

[citation needed] CHWs are trusted neighbors with basic health training who travel who door-to-door in their communities to educate, assess and treat common but deadly illnesses for children under age 5, track and refer them for critical lifesaving immunizations, and support women in both pregnancy care and family planning.

Living Goods focuses on supporting governments to professionalize CHWs and strengthen the systems in which they work, using digital tools and data, equipping them with medicines and training, and ensuring they're well supervised and adequately compensated.

[12] Living Goods has been covered in The New York Times,[13] NBC,[14] The Guardian,[15] The Economist,[16] National Public Radio,[17] and other news and opinion sources.