Through a commitment to deliver expanded public transportation service to the business and commercial hubs across the MetroWest region, the goals and purpose of the MWRTA are embodied in its mission statement: "Build a public transportation system to deliver convenient and dependable service that enhances mobility, environmental quality and economic vitality in the region.

[4] The paratransit service is provided in the form of a call-ahead multi-passenger shuttle allowing disabled residents of MWRTA communities to be picked up at their houses and shuttled to any other location within or bordering the MWRTA service region, such as other residences, grocery stores, hospitals, or job sites.

The MicroTransit service parameters include the entire Town of Wellesley, as well as the Woodland and Waban MBTA Green Line Stations, Newton-Wellesley Hospital, and Natick Community Center.

In July 2021, using MassDOT Discretionary Funding, MWRTA launched Catch Connect service in Framingham and Natick on Saturdays and Sundays, from 8 AM - 6PM.

In June 2022, with funded by ARPA Grants and aided by Representative Kate Hogan, MWRTA launched Catch Connect service in Hudson, MA on Saturday's from 8 AM - 6PM.

The service area includes the entire Town of Hudson, and a small portion of Downtown Marlborough to connect riders to the existing Routes 7 and 7C Saturday.

Over the course of a few years MWRTA increased parking at the Station by 150+ spaces, added lighting and security cameras, replaced both staircases location on the platform that were in a state of disrepair, added signage and information, updated and maintained the elevators which were also in a state of disrepair, and increased security presence, creating a safer area for riders, commuters, and pedestrians.

MWRTA renewed the lease agreement with the MBTA in 2022 and continues to maintain the Commuter Rail Station; providing daily cleaning and oversight, snow removal in the winter, additional trash receptacles, access to multiple modes of transportation and 9 MWRTA bus routes, as well as Catch Connect service on the weekends.

[8] Under the advisement of the legislation, the MWRTA was created in Framingham with the neighboring communities of Holliston, Hopkinton, Natick, Ashland, and Wayland.

The RIDE is a paratransit service provided by the Massachusetts Bay Transportation Authority (MBTA) to regions of the Greater Boston Area.

Prior to the creation of the MWRTA, Sherborn paid annual assessments to the MBTA although it did not receive public transportation service.