Operated by the Omaha Transit Authority, a governmental subdivision of the State of Nebraska, Metro's board consists of a five-member board appointed by the mayor and confirmed by the Omaha City Council and the Douglas County Commissioners.

The service hours of the entire system are generally from about 4:30 am–1:00 am on weekdays, 5:00 am-midnight on Saturdays, and 6:00 am–9:30 pm on Sundays, with many routes operating a shorter span.

In just a short time after the rebranding, Metro worked hard to keep good on its pledge to provide better service, and a large amount of improvements were made.

A few months following the launch of ORBT on February 1, 2021, Metro Transit took further initiatives to increase the health and safety of riders and drivers.

As such, services that would serve a reduced frequency during the midday would receive additional cleaning to comply with CDC standards to disinfect buses at the end of each route.

With fewer stops and higher service frequency, Metro Transit increased the daily round trips on Dodge Street from 65 to 100 buses on weekdays.

This change also meant that 9 out of 10 riders that traveled on Dodge Street would be within three blocks or less of an ORBT Station or stop.

For some time, public input was accepted, and Metro Transit made further development into the MetroNEXT initiative.

As a result, in late March 2021, round one of the initiative included a rough understanding of the individual communities and landscape that may limit service expansion and frequency.