[4] The Company transitioned its entire installed equipment base from electromechanical and electronic technology to digital, networked systems between 1996 and 2007.
[16] In 2001, Critelli and Jim Euchner, his leader of Advanced Concepts and Technologies, launched a customer-centered process incorporated into major product development initiatives.
[17] Pitney Bowes exited its office systems and external finance businesses and completed over 80 acquisitions to build strength in software, services and international operations.
Through a combination of acquisitions and organic investments, the Company diversified into adjacent "mail stream" market spaces.
[18] Mail volumes, which had continued to grow into the 2000s, finally flattened out later in Critelli's tenure,[19] and dropped precipitously as a result of the drop in consumer credit after the 2008 financial crisis, as noted in a Boston Consulting Group Study [20] Between 2001 and 2005, Critelli co-led the Mailing Industry Task Force,[21][22] along with Deputy Postmaster General John Nolan, to enable the U.S.
Postal Service to work with the private sector on a variety of initiatives, and was heavily used as an industry spokesperson during the 2001 anthrax bioterrorism incidents.
[28] He supported many educational initiatives, including co-leadership of the Connect 96 program between 1995 and 1996 to outfit every Connecticut school and library with Internet service.
[29] He was a member of the Connecticut Sustinet Health Board and chaired its Prevention Advisory Committee to review and make recommendations on state healthcare reform legislation and regulations.
[34][35] The film was based on the true story of Dr. Catana Starks,[36] the first African-American woman to coach a men's college athletic team.