Released by 20th Century Fox in direct-to-video format, the film is written by Matt Venne and is directed by Víctor Garcia.

Accepting the job, Max is introduced him to store manager Keller Landreaux, buyer Jenna McCarty, and the vice-president of operations Ryan Parker.

After calling Jack to tell him he's quitting, Max sees his father's face covered in cuts and races to his house.

Following the light, he finds a box containing an ID of Eleanor Reigns, a new employee of the Mayflower who disappeared two months ago.

Max and Elizabeth visit Henry Schow, the store's former security guard and the last person who accessed the files.

Two months prior, during the Mayflower's groundbreaking party, Jenna and Ryan spiked Eleanor's drink with drugs.

After her death, Eleanor, whose spirit is trapped in the mirror world, began seeking revenge on those responsible for her rape and murder.

When Eleanor realized that Max could see her, she forced him to help her make contact with her sister by threatening Jack's life.

The interrogation room's one-way mirror starts to crack when Henry is alone, and he calmly sees Eleanor in its reflection, thus giving up on survival.