Motivation, Agency, and Public Policy is a non-fiction book written by the economist Julian Le Grand.
[1][2] In his book, Le Grand explores ways of increasing the amount of choice and competition in the public sector.
This quasi-market would transform citizens from pawns to queens and "improve quality and value for money".
[1] Specific policy recommendations include "demogrants" and hypothecation (earmarking).
"Le Grand’s argument does not speak to libertarians; rejecting the welfare state, they part from him long before he calls on them to cheer for transforming service users into queens.