The film is about two people from the goth subculture who are assaulted by drunken youths in a skateboard park, and the subsequent police investigation.
One teenager, called Michael, asks Sophie if he can touch her hair - black and red dreadlocks - and she agrees joyfully, joking that she will have to charge him next time.
She interviews Michael, who had called an ambulance to the scene, and he states that he was passing by when he happened to see the injured couple.
The teenagers lie about the incident, though Michael expresses sympathy and regret, and reflects on what happened to Sophie and Rob.
As an art student, he paints wings on Sophie's back because he thinks she is an angel and regards her as his Mona Lisa.
However, at the end of the film, Rob decides to wear Goth clothes and make-up again, in memory of Sophie and also standing up for their beliefs.
BBC channel controller Damian Kavanagh noted that the network sought true stories through which the audience could "understand themselves and their place in the world".
[6] The only fictionalised element in the film is Michael Gorman, the witness to the attack who is threatened by the gang but ultimately brave enough to come forward.
Generally, he kept it natural with certain scenes enhanced, such as building an uneasy, nervous hospital atmosphere by greens, yellows, and sickly skin tones.
She found every shot to be composed beautifully and praised the direction and editing for contrasting the stark investigation and brutal violence with the romanticised flashbacks of Sophie and Rob's relationship.
[11] Caroline Preece of Den of Geek praised director Paul Andrew Williams for showing the couple's relationship in a fantastical, romanticised way.
She also felt that the script cleverly "humanises" Sophie by having her finish the Harry Potter novels and step into adulthood.
[12] Gerard O'Donovan from The Daily Telegraph questioned the graphic depiction of violence when the events are already well known, finding it "unnecessary at best, and voyeuristic at worst".
However, he appreciated that it was shown Michael's perspective, and through the fictional character examined social responsibility and morality weighed against gang mentality.