NCO Group, Inc., based in Horsham, Pennsylvania, United States,[2] is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions[buzzword] for its clients.

Founded in 1926, it was a publicly traded company (Nasdaq: NCOG) from 1996 through 2006, when it was purchased by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co., and other co-investors.

In May 2004, NCO agreed to settle a claim for violations of the U.S. Fair Credit Reporting Act (FCRA), and pay a fine of $1.5 million to the Federal Trade Commission (FTC).

[11] As a result, in 2006, NCO paid a $300,000.00 settlement to the Commonwealth of Pennsylvania for violations of the state's consumer protection statute.

[11] Numerous employees in the Canadian branch of NCO have filed legal claims on record which are critical of the working conditions and ethics practiced.