[6] The company was founded by Akiva Medjuck, who saw firsthand what it was like to deal with physical challenges, from relatives coping with disabilities, including a brother and a sister, both born deaf.

The Canada Revenue Agency and other social organizations expressed concern that the NBA may be profiting from individuals who could file for free or use less expensive services from competitors.

[4] In 2011, the Toronto Star and CBC jointly reported that two of the doctors paid by the NBA to certify customers' disabilities were unqualified to do so.

[8][9] Medjuck previously headed Canadian Ptach Society Inc., a non-profit found by the CRA to have adapted illnesses to fit the DTC criteria.

[5][8] Since 2011, National Benefit Authority has maintained The Akiva and Bilah Medjuck Foundation a philanthropic group[10][11] aiming "to give those with disabilities a chance at a better life".