When the game begins, Kent is released after having been imprisoned by the "Norms", the city's police force, for whistling a happy tune while walking down the street.

After winning the trust of the resistance group, Kent must assist them in overthrowing the dictator Paul who is responsible for the city's sorry state, where his twin brother Saul was rumored to be dead because of him.

[1] Interplay handled publishing duties in the United States and decided to entirely replace the voice cast with a broader range of actors that it felt would appeal more to the US market.

[2] Reviewing the game in Maximum, Rich Leadbetter praised the rendered intro, the believability of the 3D environment, the setting, and the user-friendly interface, while criticizing the dull scenario and repetitive speech.

"[7] Scorpia of Computer Gaming World had a generally favorable opinion of Normality, although she disliked its load times and certain interface bugs.