[3] It was designed and laid out as an intermodal station, serving both passenger trains and intercity buses; however, due to the suspension of the Ontario Northland Railway's Northlander and Dream Catcher Express rail services in 2012, it is currently active only as a bus terminal.

Station amenities include an indoor waiting area, lockers, parcel shipping and receiving, ticket vending, and Wi-Fi.

The outdoor bus platform features a covered waiting area and seating.

As well, the Northgate Shopping Centre is situated across the railway tracks from the station and is accessible via a pedestrian tunnel.

Connections to North Bay Transit can be made at the nearby Northgate Shopping Centre, which is reached via an underground pedestrian tunnel from the station.