It is the terminus of one branch of the highly scenic West Highland Line, sited 71 miles 44 chains (115.1 km) from Callander, via Glen Ogle.

[5] Two additional platforms were constructed on the west side of the station in 1904, following the opening of the branch from Connel Ferry to Ballachulish.

The station is well-equipped with a ticket office, toilets, a help point, a car park, bike racks and a pay phone.

[7] The statistics cover twelve month periods that start in April On Monday to Fridays, there are six trains per day to Glasgow Queen Street, plus an additional afternoon service that runs only as far as Dalmally, primarily for schools traffic.

Caledonian MacBrayne ferries sail daily from here to the islands of Lismore, Colonsay, Coll, Tiree, to Craignure on Mull, to Castlebay on Barra and to Lochboisdale (winter only) on South Uist.