He is the founder and co-chairman of Webhelp, an international company specialising in business process outsourcing and client relationship management.

In June 2000, he co-founded Webhelp with Frédéric Jousset, a former colleague from Bain & Company.

The companyś original aim was to offer online assistance services for novice internet users, using expert consultants and tailored research tools.

The firm expanded to include global contact centres,[1] hotlines, telemarketing and mail services.

Today, Webhelp employs more than 100,000 people in over 50 countries, including France, Morocco, Algeria, Romania, Belgium, Madagascar, the United Kingdom, South Africa, the Netherlands, India, Portugal, Italy and Germany.