[citation needed] In 2011, London-based private equity firm Charterhouse Capital Partners acquired a major stake in the company.

[3] In 2013, Webhelp was awarded a £1.5 million Regional Selective Assistance grant from Scottish Development International, helping to create 400 new jobs.

[4] In 2019, it planned to move 120 jobs handling calls for Thomas Cook from Falkirk to South Africa.

[5][6] In August 2015, Webhelp took over from Serco the running of two call centres in Aintree and Bolton serving the Shop Direct Group.

[7] In June 2016, Webhelp acquired GoExcellent, a Scandinavian customer experience firm which operates nine centers across Sweden, Finland, Norway and Denmark, and employs 1,700 people.