[1] Internal stakeholders can be considered the first line of action when it comes to implementing decisions in a company, due to the fact that they have direct influence on its organizational resources.
These actors can be: customers, suppliers, unions, the government, pressure groups, and the general public can all be considered external stakeholders.
On the other hand, the external stakeholders can evaluate the effectiveness of the organization depending on whether or not they satisfy the interests of these actors.
Therefore, an organization, whether big or small, must first find a way to define, fully understand and address these interests that stakeholders are demanding to be taken care of.
[5] This is a very delicate process that needs to be addressed with discretion, due to the fact that this can identify the long-term success of an organization or the failure of the same, "an organisation that does not have the ability to satisfy its stakeholders defeats the purpose of its existence".