The contractors run semi-autonomous garages that act as vehicle depots for the surrounding areas.

[5] The UMass Transit garage is located on-campus at 255 Governors Drive, Amherst.

UMass Transit is a student-based organization with more than 90% of the employees (i.e. bus drivers, mechanics, dispatchers) being UMass students, with the remaining employees falling under University 03 employment status or full time administrators.

Amherst-area paratransit passengers who are not members of the University community are served by MV.

B – trips in Chicopee Falls serve Grove, Church, Court, and Main Streets.

From Chicopee Big Y, these trips serve Montgomery, Grattan, and Chicopee Streets and travel to Holyoke Transportation Center via South Hadley Falls, then Bridge, N. Canal, Cabot, and High Streets.

Operates express trips on weekdays between Smith College and UMass, effective September 5, 2017.

[50] In the app, you can look up real-time departures, plan trips, and receive service alerts for when there are detours or other disruptions.

PVTA also provides Transit's Royale subscription feature to all riders at no cost.

One-way fares for adults 13 and older are $1.40 if purchased at the PVTA Customer Service Center at Springfield Union Station.

PVTA offers riders the ability to purchase tickets and passes on their smartphone, removing the need to pay cash on board or purchase physical passes ahead of time, using the MassDOT BusPlus app.

This program launched on July 19, 2020,[52] and mobile ticket validators entered service on January 2, 2024.

[53] An audit in 2005 revealed that the PVTA made approximately $10 million in accounting errors on a transportation development project at Springfield's Union Station.

Subsequently, Administrator Gary Shepard resigned in 2006 after being put on leave by the Advisory Board, but he was never charged with any offense.