Patient experience

[14] These measures are most commonly in the form of validated questionnaires or surveys (such as the CAHPS, QPP/QPPS and PPE-15) and provide an objective way of enabling patients to describe their experiences of the quality of care received.

Tools such as heart rate variability monitoring, facial expression analysis, and eye-tracking provide objective data on stress, comfort, and engagement.

[20] Using natural language processing (NLP), this method analyzes patient reviews and open-ended feedback to identify trends and priorities for improvement.

By testing specific interventions (e.g., empathy training for staff), experimental designs evaluate the impact of targeted strategies on patient experience.

By utilizing a combination of objective and subjective interactions, perceptions, affect, and outcome metrics, healthcare providers can effectively capture the complex and dynamic nature of patient experience.

[1] This multifaceted approach leverages the strengths of various measurement methods, resulting in more comprehensive insights and enabling targeted improvements in patient-centered care.

Patient Experience Metrics
Using a combination of objective and subjective interactions, perceptions, affect, and outcome metrics helps capture the complex and dynamic nature of patient experience.