Pei Wei's dishes are made to order in an open concept kitchen using cooking methods like wok firing.

Pei Wei also has a designated door in the restaurant for cashiers to service takeout food orders.

[6] By 2010, the company had 168 locations primarily in California, Texas, Arizona and Florida, with a growing presence in the Northeast and Midwest.

[10] Pei Wei was among the first restaurant chains to accept Apple Pay, rolling out the technology to all locations in August 2015.

[14] During 2016, Pei Wei withdrew operations in several states, including closing all three of its restaurants in Ohio[15] and all three of its locations in Louisiana.

[citation needed] The new brand position, designed to tap into the national dining trend toward more healthful eating, included the rollout of quinoa on its menu,[21] as well as the addition of a salad category[22] and several lighter small plate options.

Chang's, Pei Wei undertook a major rebranding campaign by hiring a new creative agency to revitalize the brand by replacing the company's longtime logo with the new tiger logo and to officially change the trading name of the business to Pei Wei Asian Kitchen in February 2018.

[35] In September 2016, Pei opened its first East Asian location in South Korea through a partnership with ELX Food & Beverage.