It is one of Australia's largest mutual banks, with branches located in South Australia, Northern Territory, New South Wales, Queensland, and Victoria, offering loans, credit cards, transaction and savings accounts, mortgages and insurance.

In August 2021, People's Choice Credit Union entered into discussions with Heritage Bank about a potential merger,[6] and in April 2022 both companies announced that they planned to merge.

[8] Heritage Bank acquired the naming rights to Carrara Stadium, home of the Gold Coast Suns, in 2023.

[2] Originally known as the People's Choice Community Lottery, the People First Community Lottery gives local sporting clubs, schools, charities, volunteer groups and other not-for-profit community groups the opportunity to raise funds and achieve fundraising goals.

People First Bank facilitate the lottery administration, advertising, prizes and tickets, and the community groups participating receive 100% of every $2 ticket sold.