The chairman of the BMA's prescribing committee, George Rae, said "I would advise against getting private prescriptions over the internet because the patient's GP is not involved".

[7][8] With EPS, patients could request prescriptions electronically, and receive their medication by a postal delivery rather than picking it up in person.

[11] During the opening of their £3.5 million Leeds-based dispensary in 2015, Pharmacy2U stopped providing medication for several weeks due to a failure in their automated dispensing system.

ChemistDirect.co.uk's Mark Livingstone took on the role of CEO for the newly formed group with Daniel Lee moving to chief pharmacy officer.

[15] The company was in a legal dispute in late 2018 over the rights of the contact details of members of the National Pharmacy Association.