He left for a better-paying position as reliability engineer at Bendix Corporation in Mishawaka, Indiana in 1955, working on the RIM-8 Talos missile.
He left after less than two years to become senior quality engineer at The Martin Company's new Orlando, Florida organization to develop the Pershing missile.
[5] He eventually rose to become department head before leaving for ITT Corporation in 1965 to become director of quality.
Performance standard: The goal in terms of quality should be to achieve zero defects, ensuring that all products meet specified requirements.
According to Crosby, "quality is free" because it is more cost-effective to do things right the first time than to incur additional expenses from rework and repairs.