It is a not-for-profit organization dedicated to developing a patient-centred approach to healthcare.
[1] The Institute has been carrying out surveys of patient experience in the National Health Service since 1998.
[3] The NHS survey co-ordination centre, run by the Institute, co-ordinates the NHS patient survey programmes on behalf of the Care Quality Commission.
[4] The Institute worked with BLISS to produce the first national survey of parents’ experiences of neonatal care which was carried out in 2010-11.
[5] The Royal College of Paediatrics and Child Health developed their Patient Reported Experience Measure which measures the experience of paediatric patients 0–16 years in all urgent and emergency care settings with the Institute in 2012.