Hospedia Ltd (formerly PatientLine) is a provider of bedside communication and entertainment units in UK hospitals which also sells clinical workflow solutions for NHS Trusts.

[10] In 2010 JAOtech based in Redhill, Surrey gained a contract with Hospedia, to renew bedside terminals across their entire estate in the UK.

[14] In November 2011, Hospedia announced that it had entered another partnership to secure funding for the continuing installation of the new systems with GE Capital.

[16] This service currently includes standard Freeview channels, on-demand films and TV, games, internet access and radio.

[18] A variety of entertainment packages are available depending on a patient's length of stay and whether they wish to have access to films on demand, games, and/or internet.

[23] However, in 2012 the institute partnered with Hospedia to offer extensive real time patient surveys through their Frequent Feedback service.

[24][failed verification] Public opinion has been critical of both Patientline and Hospedia, as many[25][26] feel that charging the sick and vulnerable to access television in hospital is unacceptable.

In 2012 The Sunday Mirror covered increase of charges, with reporter Nick Owens stating that the cost of hospital television was £9 per day, a higher figure than that paid by prison inmates.

[30] In 2009 there were also complaints about a lack of "on site" support for operational problems with bedside units, and this was especially the case out of regular working hours when Hospedia relied on its 24-hour premium-rate helpline to resolve issues.

[31] The decrease in face-to-face and telephone customer service has led to even more frustration, as when patients or visitors call the helpline from the unit, the operators are not now able to offer full customer service or replace any lost time due to faults, and these enquiries are now passed to a new department in the company's head office in Slough.

Hospedia had predicted that the majority of people staying in hospital would pay for services using mobile phones, credit cards and other "smart" technology.

[citation needed] Marlin Equity Partners who are also behind enterprise resource planning business Solarsoft acquired Hospedia LTD in 2010.