[13] In early January 2018, pipes burst in the reference room of the library, causing extensive damage throughout the building.

[14] The alarm system failed to notify city officials, leaving the water pouring over the course of a weekend until it was discovered on Monday.

The library underwent construction to repair the damaged rooms, remaining closed for several weeks until it reopened near the beginning of March.

Currently, circulation of materials averages around 250,000 annually, with approximately one-third deriving from the children's collection.

As of 2012, the Pollard Library arranges access for its patrons to databases owned by: EBSCO Industries; Gale, of Cengage Learning, Inc.; Heritage Archives, Inc.; New England Historic Genealogical Society; OverDrive, Inc.; ProQuest; and World Trade Press.

Items included Brook in the Snow by Rockport landscape painter Aldro T. Hibbard and a portrait of library architect Frederick Stickney.

[17] In February 2012, Cloutier filed a discrimination complaint for creating a hostile work environment.

The inquiry was promoted by the resignation and withdrawal from the State of Massachusetts retirement system of library assistant Donna Deuso.

Deuso denied any involvement and accused library officials of harassing her for her friendship with Cloutier.