Extensive research conducted identifies that one critical aspect contributing to this heightened vulnerability is the nature of interactions between healthcare workers, patients, friends or visitors.
This emotional intensity, combined with the perception of healthcare workers as authority figures responsible for the well-being of patients, can contribute to feelings of powerlessness or frustration among individuals receiving care.
Furthermore, the likelihood of violence is further increased by structural and environmental variables like crowded facilities, long wait times, strict visiting restrictions, a lack of information, and linguistic and cultural disparities.
[6] Short-staffing not only places a heavier workload on existing personnel but also increases stress levels and reduces the ability of staff to effectively manage patient interactions.
As a result, healthcare workers may find themselves stretched thin, forced to juggle multiple responsibilities simultaneously, and unable to provide the level of care and attention they desire.
Inexperienced or newly hired staff members, for instance, may lack the confidence, skills, and familiarity with institutional protocols necessary to navigate challenging situations effectively.
This lack of experience can leave them feeling ill-equipped to handle confrontations or de-escalate tense interactions with patients or their families, potentially exacerbating conflicts and increasing the risk of violence.
According to Perez Moroz and Brian Kleiner, where there exists a competitive organizational structure, power dynamics often favour a select few individuals who wield authority and influence.
Employees subjected to this emotional abuse, scrutiny, and intrusive surveillance experience diminished job performance and self-worth, while facing increased levels of stress and anxiety.
[citation needed] For managers, such initiatives provide insights into recognizing the signs of abuse, understanding the impact it can have on individuals and the organization, and learning effective strategies for prevention and intervention.