[1] The company focuses on developing digital public infrastructure (DPI) and e-governance initiatives for various governmental bodies in India.

[2] It works with central and state governments across multiple sectors including Tax Services (PAN, TIN, eTDS), Social Security and Welfare (CRA for NPS & APY),[3] ID and Data Stack, Open Digital Ecosystem, and Cloud.

[4][5][6] In 2011, the company was appointed as a registrar for the Unique Identification Authority of India (UIDAI) to issue Aadhaar numbers to residents of the country.

[18] The company was subsequently rebranded again as Protean eGov Technologies Limited to reflect its broader focus on IT services and expansion into new areas.

[31] The company also formed a partnership with Grameen Foundation for Social Impact (GFSI) to enhance access to financial services for underserved communities, particularly women and marginalized groups.

[33] In the same year, PayNearby entered into a partnership with Protean to develop a credit marketplace for borrowers, including small business owners, under the ONDC.

[34] Protean was a founding member in establishing ONDC under the Department for Promotion of Industry and Internal Trade (DPIIT)'s leadership.

[37] Protean teamed up with NPCI Bharat BillPay (NBBL) to develop a decentralized settlement system for participants in digital commerce.

[39] In its 2015 Budget speech, then Finance Minister Arun Jaitley announced that the government would create a single-window electronic platform for providing education loans under the Pradhan Mantri Vidya Lakshmi Karyakram.